Your named advisor. Once you've applied, your advisor is your main point of contact, and they know your application.
How to reach them
Use the email address or phone number your advisor gave you. If you can't reach them, call 0800 870 8739 (Monday to Friday, 9am to 6pm) or email hello@bizbritain.com, and we'll pass your message on.
What to have ready
- your full name, and the email address you applied with
- what you've applied for, such as a Start Up Loan
- your question, and any documents it relates to
If you haven't heard anything
For a Start Up Loan, see I started my application but haven't heard anything.
If you're unhappy with our service
See our complaints policy.
Last reviewed: 8 October 2026