I already have an application. Who should I contact?

Your named advisor. Once you've applied, your advisor is your main point of contact, and they know your application. How to reach themUse the email address or phone number your advisor gave you. If you can't reach...

bizbritain Team Help & guidance

Updated 8 October 2026

Your named advisor. Once you've applied, your advisor is your main point of contact, and they know your application.

How to reach them

Use the email address or phone number your advisor gave you. If you can't reach them, call 0800 870 8739 (Monday to Friday, 9am to 6pm) or email hello@bizbritain.com, and we'll pass your message on.

What to have ready

your full name, and the email address you applied with
what you've applied for, such as a Start Up Loan
your question, and any documents it relates to

If you haven't heard anything

For a Start Up Loan, see I started my application but haven't heard anything.

If you're unhappy with our service

See our complaints policy.

Last reviewed: 8 October 2026

Was this guide helpful?

Two seconds of feedback helps us write better articles for the next 10,000 founders.

Thanks — logged.

Back to help index

Still stuck?

Can’t find what you’re looking for? Talk to a real advisor.

Our team has helped 11,000+ British founders through the application — and we know what trips people up. Book a free 30-minute support call, or call us straight through.

Book a support call Email the team

How to reach them

What to have ready

If you haven't heard anything

If you're unhappy with our service

Was this guide helpful?

Keep building your case.

Can I visit your office?

Where do I sign in to my application?

How do I contact bizbritain?

Can’t find what you’re looking for? Talk to a real advisor.