We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
All Complaints, whether they concern our services, our customer service, or our employees should be made in one of the following ways:
Any complaint made under this policy should include:
We will aim to resolve your complaint as quickly as possible – ideally by close of business on the third business day following the day on which it is received but within 8 weeks. However, if the complaint is complex we may need further time to investigate it fully and if this is the case we will advise you of the timescale in writing. A written final response will be sent to you following this investigation.
If you are not satisfied with the resolution of your complaint, you may seek External Resolution where appropriate.
For further information, please see our Complaints Policy: